14-day postage paid returns
  • Australia（AUD AU$）
  • Canada（CAD $）
  • Ireland（EUR €）
  • Mexico（MXN $）
  • Netherlands（EUR €）
  • New Zealand（NZD $）
  • United Kingdom（GBP £）
  • United States（USD $）
  • English
  • Australia（AUD AU$）
  • Canada（CAD $）
  • Ireland（EUR €）
  • Mexico（MXN $）
  • Netherlands（EUR €）
  • New Zealand（NZD $）
  • United Kingdom（GBP £）
  • United States（USD $）
United States（USD $）
  • Australia（AUD AU$）
  • Canada（CAD $）
  • Ireland（EUR €）
  • Mexico（MXN $）
  • Netherlands（EUR €）
  • New Zealand（NZD $）
  • United Kingdom（GBP £）
  • United States（USD $）

COMMON.CLOSE

Shipping

Shipping Policy

Your satisfaction is our top priority. To provide the best possible experience, we offer clear and reliable shipping options for customers in the United States.

1. Shipping Overview

Shipping Method

Cost

Estimated Delivery Time (Business Days)

Service Area

Standard Shipping

Free

7–10

United States, Canada, Australia, New Zealand, Ireland,  United Kingdom, Mexico, Netherlands

Currently, we only ship to the above-listed countries. Delivery to other regions is not supported.

2. Order Processing & Delivery

  • Order Processing:
    All orders are processed within 1–3 business days after payment confirmation.
  • Shipping Days:
    Orders may be shipped on weekends or U.S. federal holidays. Saturday and Sunday are counted as shipping days.
  • Delivery Delays:
    Occasional delays due to weather, carrier issues, or high order volumes may occur. We appreciate your understanding.
  • Contact Information:
    Please provide a valid phone number and email address so we can reach you if necessary.
  • Restrictions:
    • We do not ship to military bases (APO/FPO/DPO) or P.O. Boxes.
    • Shipping addresses must be physical street addresses.
  • Carrier Selection:
    We use trusted carriers such as USPS, UPS, or FedEx depending on your location and order size.

3. Shipment Confirmation & Tracking

  • Once your order ships, you will receive a Shipment Confirmation Email containing your tracking number(s).
  • Tracking numbers are usually active within 24 hours.
  • You can track your order status anytime by entering your order number on our Order Tracking page.
  • If you need assistance or cannot find the tracking link, please contact our customer.

4. Bulk Orders

  • For large or bulk orders, delivery may take an additional 1–3 business days based on order volume and destination.

5. Damaged or Lost Packages

  • Please inspect your package upon delivery.
  • If items arrive damaged or your shipment is lost, contact us immediately with your order details and photos if available. We will resolve the issue as quickly as possible.

6. Returns & Refunds

  • Our return policy allows you to return eligible products within 15 days of delivery. Please review our Return Policy for full details.

7. Customer Support

For any questions regarding shipping, please contact our support team:
Email: service@mail.oldstreetstory.com